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Warranty

Supply only of Carteck Sectional Garage Doors
 
Teckentrup UK Ltd warrants each Garage Door under original ownership and operated for the original purpose supplied for. It covers the repair or replacement of a Teckentrup Garage Door Parts Only. If during the Limited Warranty period a fault arises either in material or workmanship Teckentrup will, where possible, repair it or ultimately replace the affected parts.
 

1. Coverage

  1. BASIC WARRANTY: Teckentrup UK Ltd will repair or replace parts or components of the garage door which are determined by Teckentrup UK Ltd in its sole discretion to be defective. Warranty repairs and replacements supplied by Teckentrup UK Ltd in accordance with the terms of this limited warranty are free of charge to the owner of the garage door(s).
  2. BEGINNING OF WARRANTY TERM: The term of this Limited Warranty begins on the date when the product(s) have been delivered at the location as specified on the Client’s Purchase Order.
  3. BASIC WARRANTY TERM: The warranty periods below may only apply to products that have been correctly installed as per the instructions and have been used, maintained by a Garage Door Specialist and cleaned in accordance with the requirements set out in the operating and maintenance sections of instructions and labels.

Carteck, Super Size, GSA Vision and SLX Vision Sectional Garage Doors

2-year manufacturer's guarantee
  • on polymer and aluminium window units
5*-year manufacturer's guarantee
  • on SLX & GSA Vision windows, roller, hinges, cable pulleys, cal=bles and standard springs (opening/closing max.5 times a day)
10-year manufacturer's guarantee
  • on panels against rust penetration from inside to outside
  • against door panel seperation of steel from foam
  • on material and manufacturing flaws of all non-moving parts of the frame that are verifiably unusable or whose usability is substantially compromised
  • on floor seal, intermediate seals, side seals and lintel seal against rotting
The guarantee does not apply to doors that are subjected to extreme conditions e.g. corrosive influences resulting from use in a coastal climate with high salt content

*2-year for Super Size


Carteck Side Hinged Garage Doors

2-year manufacturer's guarantee
  • on window units, hinges, locks,handles and stays (opening/closing max 5 times a day)
10-year manufacturer's guarantee
  • on panels against rust penetration from inside to outside
  • against door panel seperation of steel from foam
  • on material and manufacturing flaws of all non-moving parts of the frame that are verifiably unusable or whose usability is substantiably compromised
  • on floor seal, intermediate seals and frame seals against rotting
The guarantee does not apply to doors that are subjected to extreme conditions e.g corrosive influences resulting from use in a coastal climate with a high salt content.
 
Teckentrup 62 Swing Secure Garage Doors

2-year manufacturer's guarantee
  • on mechanical defects, material and manufacturing flaws of all non-moving parts of the frame that are verifiably unusable or whose usability is substantially compromised.
10-year manufacturer's guarantee
  • on panels against rust penetration from inside to outside
  • on floor seal and frame seals against rotting
The guarantee does not apply to doors that are sunjected to extreme conditions e.g. corrosive influences resulting from use in a coastal climate with high salt content


Carteck Drive and Motor

*5 year manufacturer's guarantee
  • on mechanical defects, material and manufacturing flaws (Opening/closing max. 5 times a day) **
*2-year for Super Size

** Consumable items are not included within warrantry terms and conditions: hand transmittors, light bulbs, fuses and batteries


Cleaning on installation: After the installation has been completed, clean and dry the door thoroughly inside and out with warm soapy water to remove any grease, dust and metal fragments from the door (these will discolour the door finish if left on the door).
Maintenance: Doors must be maintained as per the supplied Installation, Operating and Maintenance Manual by a Garage Door Specialist. Failure to carry out the required maintenance at the advised interval will invalidate the warranty.
Cleaning: The door should be washed with a car shampoo or similar, every two months, to prevent the build up of dirt, salt, grit and other corrosive substances. If the door is in an area prone to coastal corrosion from airborne salts, the door should be cleaned monthly. Furthermore, cleaning lifting gear with a cloth soaked in a light oil will help to protect your door from corrosion – it must be accepted that salt air is very aggressive and extra care is required. No caustic, abrasive or corrosive chemicals and substances, flood water, water runoff, or runoff from lead, copper or galvanic metal flashing should be allowed to come into contact with the door. Ash, cement, dust, animal waste, or foreign substances should be removed immediately. Failure to ensure the door is cleaned and maintained as described will invalidate the doors’ warranty.
  1. ANCILLARY PARTS WITH MANUFACTURERS WARRANTIES: Not covered by this Limited Warranty and are warrantied by their respective manufacturers.
  2. INSTALLATION WARRANTY: Installation by non Teckentrup appointed contractors are not covered by this Limited Warranty. Installations must only be carried out by fully qualified specialists in accordance with the supplied instructions from Teckentrup UK Ltd.
 

2.Limitations

  1. Teckentrup UK Ltd.’s obligations are limited to, at its sole option, the repair or replacement of parts or components of the garage door which are determined by Teckentrup UK Ltd in its sole discretion to be defective. Any replaced parts or components are the property of Teckentrup UK Ltd.
  2. This Limited Warranty is not extended out for any time following warranty repairs or replacements.
  3. This Limited Warranty covers only defects that are brought to the attention of Teckentrup UK Ltd within 48 hours upon discovery, and Teckentrup is given 30 days to inspect the installation for non-safety critical defects.
  4. Teckentrup UK Ltd is not responsible for any special, indirect, incidental or consequential damages or expenses as a result of the use of the garage door(s).
  5. Garage Doors must be operated and maintained strictly in accordance with the instruction manual. Proof of maintenance records shall be kept for the full duration of the warranty period. Failing to do so will render the warranty void.
  6. If the customer repairs or replaces the defective door using an unapproved company or contractor, the warranty will be void from that time onward.
  7. If the door is relocated, a Teckentrup approved installer must be used, or the warranty will be void from the time the door is removed from the original location.
  8. If the CE or UKCA marks are removed from the doors the warranty is null and void.
  9. Teckentrup reserves the right to make changes at any time in the design, materials or specification of garage doors and has no obligation to make similar changes or updates in garage doors manufactured previously.
  10. To improve longevity, Teckentrup UK Ltd recommend opening and closing of the garage door a maximum of 5 times per day.
 

3.Additional Exclusions (NOT covered by this Limited Warranty)

  1. For supply only any accidental damage, caused by improper or incorrect installation i.e., evidence of not following the recommended guidelines,
  2. Faults caused by misuse, neglect or careless operation,
  3. Subjecting the door to conditions outside of its intended usage, including incorrect purchase specification,
  4. The use of unsuitable cleaning agents, or associated products, such as:
    1. Cleaning agent with corrosion promoting or harmful contents,
    2. Scouring agents, abrasive cleaning agents, wire wool or similar products,
    3. Petrol, benzene, turpentine or similar products,
  5. Damage from external factors such as:
    1. Third party (unauthorised) transit,
    2. Proximity to corrosive atmospheres,
    3. Incorrect or abrasive cleaning methods other than soap and water,
    4. Use of adhesives and signage outside recommended products (see paint compatibility)
  6. A force majeure,
  7. Use of non Teckentrup, or unrecognised third-party materials / components during installation,
  8. Incorrect assembly or alterations of items during install, contrary to the installation manual.
  9. Consumables, hand transmitters, light bulbs, fuses and bulbs etc. are not covered.
 

4.Call out Charges

  1. Once a fault has been recorded and video or photographic evidence is proved to be inconclusive, Teckentrup’s Engineer will visit the site directly to ascertain the fault. Once the fault has been determined and proven not to be the fault of Teckentrup, a call out invoice will be issued between for and amount between £250.00 - £500.00 depending on issue and location. This invoice will be required to be paid within two working days. Once payment is received, Teckentrup will issue a report to the Client, advising our findings together with a cost for their review and approval.