Top Brands | Big Discounts | Nationwide Delivery & Installation
 
01691 670394

FAQs

1. Do the prices on the website include fitting?

All prices stated are supply only prices. If you require your chosen door to be installed as well, go to our installation service page to view our recommended fitter in your area with approximate installation costs.

2. What is the lead time from ordering to delivery please?

Lead time varies from one manufacturer to another, and also depends on the door type, size and colour. Standard size doors in White have shorter delivery times (approx 2 weeks) than a made to measure sectional door in a special RAL colour (3-8 weeks) or solid cedar wood door (3 -8 weeks) for example. The only made to measure door that can be manufactured quickly is an Aluroll insulated roller door in a choice of standard colours (approx 2 weeks).

3. Does anyone have to be available to take the delivery or help to unload?

Yes. We require an able bodied male to be at the delivery address to assist with the offload and to check and sign for the door. We phone prior to delivery with notice of date and approximate time. Please read carefully our delivery information page prior to ordering. 

4. How much is a “standard” garage door?

There are 155 standard sizes for up and over garage doors, but less for sectional and side-hinged! All roller doors are made to measure and any door we sell can be made to measure if a standard size door cannot be selected to fit your sizes. In order to answer your “how much?” question accurately please send us your sizes and indicate to us the type of garage door you require prices on (e.g.) steel up and over garage doors, side-hinged steel, side-hinged timber, sectional doors or roller garage doors. To quickly find a product price on our website click on Products (top left button next to “Home” button) and select the type and size required. The price will be displayed.

5. Do you deliver to Scotland?

Yes*.
*All Hormann and Garador doors and Aluroll or Gliderol roller doors can be delivered to most mainland addresses. We don’t deliver as a matter of course North of Inverness, to Argyll or other peninsulas and islands. Most of our trade and retail customers in Scotland simply state their chosen make, model and size of door(s) (we can help and advise with your choice) and the address to which the door(s) has to be delivered and we will advise and quote accurately and as competitively as possible on the delivery cost.

6. Do you deliver to the Highlands and Islands of Scotland?

We don’t, but we regularly deliver to freight forwarding, courier and shipping depos in Glasgow, Aberdeen and Inverness etc. Customers then arrange onward freight to their chosen address. We mark up the paperwork and packaging indicating the final destination address.

7. Do you deliver by courier?

No. We deliver on dedicated garage door delivery vehicles. Most deliveries are made by 7,5 tonne rigid box lorries (approx. the size of a bin lorry or a concrete mixer). Few manufacturers deliver on 40ft articulated lorries. Please let us know if there are any site access or offload restrictions prior to ordering.

8. Do you deliver to Ireland?

We can only deliver Hormann doors to Newry for collection from there by the customer. We can arrange export packaging and special delivery at additional cost on other makes.

9. Are the doors easy to fit? Could I fit it myself?

To see exactly what is involved simply view the manufacturer’s fitting instructions page for the type of door you wish to purchase. All doors come with a printed set of easy to follow installation instructions. Any specific questions please enquire.

10. Can any of the doors be automatic (remote control) or is it just roller doors that can be automatic?

Any of the doors we sell can be manual or automatic. Up and over garage doors and sectional garage doors are automated by adding an automation kit to your chosen door. Hormann Rollmatic and Aluroll roller doors come with automation and hand transmitters included in the price of the door. Side-hinged doors can also be automated in certain circumstances.

11. Do you do made to measure garage doors? 

Yes we do. All the doors we sell, if not suitable in one of the many standard sizes, can be purpose made to suit your sizes. Low cost factory width and height cuts on sectional garage doors enable doors to be made to measure at low cost. All our roller doors are made to measure as a matter of course at no extra cost.

12. How much is delivery cost?

Delivery cost of single doors to most UK addresses is approximately £35 + VAT. Double doors and also all Cedardoor timber doors cost more to deliver. When selecting your door under “Products” (top left of menu next to “Home” button) a specific delivery charge will be stated for your door type, size and the county of delivery.

13. Do you offer an installation services everywhere in the UK?

Most areas. Please see all areas covered, with details of the recommended fitter in your area by viewing our installation service page. If you have specific installation requests simply enquire stating type of door and where the job is in the UK.

14. Have you got a showroom we can visit to look at the doors? 

Sorry, no. We do however have small sections of doors showing thickness, finish texture etc. On request we can post out swatch samples of your chosen door finish and colour. We can also post out hard copy manufacturers colour brochures or a PDF brochure if you prefer. All manufacturers brochures are downloadable in PDF from our website under “How to Guides” “Online Brochures”.

15. Can you come and do a free survey on a supply only door and recommend the correct door(s) with accurate prices? 

As an online discounter covering the whole of the country we cannot afford to offer “free surveys”. Once a customer has chosen a door (we can help and advise with your choice) and if a customer requires installation of the door we do carry out a double check survey once a firm order and a non-refundable £100 deposit has been paid. On all supply only orders we work on the sizes provided by the customer and we do not carry out a survey. This helps us keep the prices down. Simply send us your sizes and questions and we can advise and quote accurately on a supply only basis with installation if required, itemised as a separate cost.

16. Are you open on a Saturday/Sunday?

Sorry, no. Also closed on bank holidays. Our office hours Monday to Friday 9.00 am – 5.30 pm. Saturday morning collections etc. by arrangement. 24-hour answerphone – we phone you back next working day. Please e-mail us anytime with your questions.