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ISO 9001 Customer Satisfaction Survey Results

As an ISO Registered Company, we are legally bound to survey every 50th customer who purchases a garage door from us. 

Below are the results in completely unedited format since our ISO certification.

Swipe horizontally to view table
Question to Customer Excellent V.Good Good Average Poor

If your first contact was via e-mail was this answered quickly enough

78% 22%      

If your enquiry was answered by e-mail did it give you the information required

56% 44%      

If your first contact was via telephone was your call answered in a professional manner

88% 6% 6%    

Did the person with whom you spoke answer all your questions in a competent and professional manner

90% 5% 5%    

How do you rate the process for ordering your garage door

79% 13% 4% 4%  

How do you rate the process for confirmation of your garage door order via our invoice system

82% 9% 9%    

How do you rate our service in answering any queries you may have had between ordering your garage door and before the delivery of your door

79% 16% 5%    

Whilst our delivery forecasts are approximations how do you rate how accurate any delivery forecast was that you were given

65% 22% 9%   4%

How do you rate the notification you were given regarding delivery

70% 17% 9%   4%

How do you rate the fitting instructions received with your garage door

44% 25% 12%   19%

If you required any technical help during the fitting of your garage door how do you rate the advice/help given

75% 25%      

How satisfied were you that the product(s) supplied fully met your requirements/expectations

71% 19%     10%

How do you rate your overall satisfaction with Arridge Garage Doors

87% 9%   4%  
How would you rate us in recommending us to a friend 86% 9%     5%