As an ISO Registered Company, we are legally bound to survey every 50th customer who purchases a garage door from us.
Below are the results in completely unedited format since our ISO certification.
| Question to Customer | Excellent | V.Good | Good | Average | Poor |
|---|---|---|---|---|---|
|
If your first contact was via e-mail was this answered quickly enough |
78% | 22% | |||
|
If your enquiry was answered by e-mail did it give you the information required |
56% | 44% | |||
|
If your first contact was via telephone was your call answered in a professional manner |
88% | 6% | 6% | ||
|
Did the person with whom you spoke answer all your questions in a competent and professional manner |
90% | 5% | 5% | ||
|
How do you rate the process for ordering your garage door |
79% | 13% | 4% | 4% | |
|
How do you rate the process for confirmation of your garage door order via our invoice system |
82% | 9% | 9% | ||
|
How do you rate our service in answering any queries you may have had between ordering your garage door and before the delivery of your door |
79% | 16% | 5% | ||
|
Whilst our delivery forecasts are approximations how do you rate how accurate any delivery forecast was that you were given |
65% | 22% | 9% | 4% | |
|
How do you rate the notification you were given regarding delivery |
70% | 17% | 9% | 4% | |
|
How do you rate the fitting instructions received with your garage door |
44% | 25% | 12% | 19% | |
|
If you required any technical help during the fitting of your garage door how do you rate the advice/help given |
75% | 25% | |||
|
How satisfied were you that the product(s) supplied fully met your requirements/expectations |
71% | 19% | 10% | ||
|
How do you rate your overall satisfaction with Arridge Garage Doors |
87% | 9% | 4% | ||
| How would you rate us in recommending us to a friend | 86% | 9% | 5% |
