This page explains where our website stores your personal details and what cookies we use on our website and how we use them to improve our website, improve your browsing experience, and how we process your data.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Should you have any questions regarding this policy and our privacy practices, please contact us at info@arridgegaragedoors.co.uk.
All data passed between your computer and the server this website is hosted on is transmitted over SSL using 2048-bit encryption. This includes page views, contact forms submissions and any data 3rd parties collect (such as statistical data).
‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
We pass your data to a variety of services to monitor our website usage. You have the right to opt-in (or out) of sending your data to these services that use cookies to manage your data.
Click this button to manage cookie preferences.
We use Google analytics to monitor our website traffic and activity as this gives us an insight on how people are using our website. We only send anonymous user data to Google Analytics and your personal data is not collected.
We also use a service from Google Analytics called Google Optimise to perform A/B testing on our website. A/B testing (sometimes called split testing) is comparing two versions of a web page to see which one performs better. We do this by showing the two variants, e.g. A and B to similar visitors at the same time, and the one that converts better, wins. When you visit a section on the website that is currently being split tested, you may be redirected (if you've been selected to view a variant web page) randomly and will continue to view this version of the web page until the split test has ended. Your personal data is not collected and the split test groups visitors randomly to either view the original page, or the variant page(s). Find out more about Google Optimise - https://www.google.com/analytics/optimize/
What happens if I don’t allow these cookies?
By not allowing these cookies we will not know when you have visited our site, we will not be able to monitor its performance, and you will not participate in our split tests.
View Google Analytics privacy policy for more information – https://policies.google.com/privacy
Hotjar tracks and record anonymous data on what users’ are doing on our website to help improve the users’ experience using the following methods:
Heatmaps
Heatmaps tell us what sections on the website (such as menu links or call to actions) users are interacting with. This gives us an insight to see what sections need improving on pages.
The heatmaps do not capture or store any of your personal data.
Find out more about heatmaps – https://www.hotjar.com/heatmaps
Video recordings
Recordings show us what users are doing when they are browsing our website. This gives us a better understanding into how our users are navigating through our website and how they are interacting with different sections.
Recordings also help us identify any technical issues that users come across with our website (such as broken links or layout issues) so we can fix the issues as soon as possible.
The recordings do not capture or store any of your personal data and displays users anonymously.
We capture the following actions:
We do not capture keystrokes and can not see what information you are submitting when filling in any of our webforms.
Find out more about how recordings work – https://help.hotjar.com/hc/en-us/articles/115011647627-How-do-Hotjar-Recordings-Work-
Feedback polls
Feedback polls help us improve our website by asking you for your feedback. You have the choice to send us your feedback anonymously, or if you would like us to get in touch with you, you have the option to send us your contact details. If you choose to send us your contact details, you can request to have your details removed at anytime.
Find out more about feedback polls – https://www.hotjar.com/polls
What happens if I don’t allow this cookie?
Not allowing this cookie can result in us not discovering issues you may come across when browsing the website or allow us to collect your feedback to improve the website.
View Hotjar’s privacy policy for more information – https://www.hotjar.com/legal/policies/privacy
Google AdWords collects information (such as which pages you have visited) to help display advertising which is relevant to your interests beyond our website. Please see how Google uses information from sites or apps that use Google services.
Please read how Google uses cookies. Please see how Google uses location information. Please read how Google uses credit card numbers for payments. Please see how Google retains data that we collect.
What happens if I don’t allow this cookie?
Not allowing this cookie can result in viewing adverts that are not relevant to your interests.
View Google AdWords privacy policy for more information – https://policies.google.com/technologies/ads
Facebook adverts collect information (such as which pages you have visited) to help display advertising, which is relevant to your interests on your Facebook feed.
What happens if I don’t allow this cookie?
Not allowing this cookie can result in viewing adverts that are not relevant to your interests.
View Facebook’s advertising privacy policy for more information – https://en-gb.facebook.com/policies/ads#
All data passed between your computer and the server this website is hosted on is transmitted over SSL using 2048-bit encryption and then entered onto our password protected Customer Relationship Management System (CRM), which we use to manage our company's interaction with current and potential customers.
We process personal information collected via this web site for the purposes of: -
We will keep your information for as long as is necessary for us to fulfil the purposes that we describe in this policy. As a general rule, however, we will keep the information you provide to us at the point of initial enquiry together with any updates you make to that information, for the duration of the longest warranty on the products that we supply.
The name, telephone number, email address and the delivery address that you provided either at the point of your enquiry or at the point of order we will share with in the course of our business with:
We promise we'll never share your details with anyone else.
