Hormann UK Ltd. warranty Timber Up and Over Garage Doors
Warranty Period
On Hormann timber doors a warranty of 2 years is granted on the door panels alone under the terms and conditions specified herein.
The timber door mechanism and steel frame (if applicable) is covered by the 10 year warranty period.
The warranty period for replacement parts is 6 months, however, at least the current warranty period.
The purchaser is given a 5-year guarantee from the date of purchase on the springs, wire cables, track rollers, hinges and guide rollers of garage doors in normal use, whereby normal use constitutes no more than 5 door operations (open/close) per day.
Hormann products are manufactured to the highest quality standards and leave the factory only after rigorous quality testing.
Should you nevertheless have grounds for complaint, please contact your supplier Arridge Garage Doors Ltd so they can forward your claim to Hormann.
How to claim?
To enable your claim under Hormann warranty to be processed as quickly as possible, please provide the following details:
Your name, address and telephone number
Original invoice with date of purchase
Product description/door type and product number
Description of defect
Hormann will then assess your claim. This may require Hormann to inspect the product in-situ. In the event that there is no legitimate warranty claim under the Hormann terms, you may be liable for the costs of the inspection visit. We strongly recommend that you take note of the care and usage instructions displayed on the stickers on the back of your garage door, and that you follow these instructions throughout*.
Warranty Conditions
During the warranty period Hormann undertake to rectify any and all defects to the Hormann product which can be proved to be attributed to a material or manufacturing fault. Hormann pledge at their discretion to either exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. Hormann do not accept costs for dismantling and installation nor for carriage. Replaced parts become Hormann’s property.
The warranty does not cover damage caused through:
improper installation and negligent care and maintenance
improper initial and subsequent operation
negligent or wanton destruction
external influences such as fire, water, salts, alkaline solutions, acids, abnormal environmental influences
mechanical damage through improper transport and fitting
priming and other surface protection treatments
incorrect or too late applied surface protection treatments
repair by non-qualified persons
using non-Hormann parts without the approval of the manufacturer
removal of the product number or making it unidentifiable
Care for Hormann base coated Timber Doors
Timber panels are coated with a neutral base-stain.
Doors must be stored upright, under cover, with wrapping intact, until wrapping is removed.
As soon as the door is unwrapped, one coat of a good quality basecoat primer must be applied to both sides of the door.
Immediately after installation, your timber doors require a further two coats of a good quality exterior wood finish on both sides.
Initial application and periodic treatment should be carried out strictly in accordance with the wood stain manufacturer's instructions.
Failure to follow these instructions will result in early deterioration of the timber panel.
User Information on protecting your Hormann Timber doors.
Timber is a natural product. Impregnation at the factory protects the timber from blue stain and fungal decay. Cracks resulting from dryness and shrinkage are unavoidable due to weather conditions. These cracks may occur more or less frequently depending on humidity.
The colour variations and dimensional tolerances, are not considered a defect and they do not interfere with the strength, durability or safety of the products.
The timber door must be protected with a pigmented, open-pore wood stain for protection against further strains such as humidity, temperature change and UV radiation.
If the optional fully finished option (wood stain coating at the factory) was not selected, coating must take place on-site, as follows:
First coating
The first coat must be applied before fitting.
The moisture content of the wood must be < 15 %. After every intermediate coat, sand the surface once it has finished drying.
Before weathering for the first time, 2 – 3 layers should be painted on the inside and outside, as needed.
Maintenance and follow-up treatment of coating performed on-site
To maintain its protective effect, the surface must be inspected, depending on the degree of weathering, and professionally repaired or retouched (at least once annually).
Clean dirty surfaces and rework them with sandpaper (280 grain size) first.
Recommendations for wood stain coating
High-quality, water-based wood stains are suitable for coating exterior components with limited dimensional accuracy.
Do not use dark wood stain in direct sunlight.
Never use paints that will block surface pores because they prevent uniform moisture exchange.
Non-sufficient coating increases the risk for cracks in the timber.
Effectively protect the door from spots such as paint drips, cement and limestone flecks.
