Wessex Product Guarantees

Wessex Doors manufactures products to the highest standards and your garage door only leaves our factory after a thorough quality and testing process.
 
In the unlikely event of a warranty claim, please contact your dealer that installed your garage door, and supply them details of the serial number on the side of the door. Your dealer will supply further details of your claim with proof of purchase, to the Warranty Department at Wessex Doors.
 

1. Warranty Period.

A warranty covering the safe and reliable operation of the Wessex Doors garage door for a period of 10 years from the date of purchase is given to the original purchaser.
The purchaser is given a 2 year warranty for all springs; tracks; rollers; and hinges for normal use, whereby normal use constitutes no more than 5 operations (open/close) per day. We recommend that they are inspected annually by a competent engineer.
The warranty period for replacement parts is 6 months or for the remainder of the warranty period.
 

2. Requirements.

Warranty is valid in the country where the garage door was purchased.
The product must have been purchased through one of our authorised partners and a serial number and receipt of purchase provided.
The warranty only covers damage to the garage door.
 

3. Performance.

During the warranty period we will rectify defects to the Wessex product that can be proved to
be material or manufacturing faults. At our discretion we will either exchange; repair; or reduce the price. We will not accept any costs for dismantling; installation; or delivery.
 
The warranty does not cover damage caused by:

• Improper transport and fitting.
• Repairs by non-qualified or non competent individuals.
• External influences such as fire, water, alkaline solutions, acid, bird droppings or abnormal atmospheric pollution.
• The use of non Wessex Doors parts without the approval of the manufacturer.

 
Additional Information:

• It is a fundamental condition of this guarantee that the product has been installed, maintained and serviced correctly and is used solely for the purpose for which it was designed.
• Incorrect installation, maintenance and service will invalidate this warranty.
• The door must be kept in a clean condition and free from impact damage.