Warranty Terms:
Wisniowski’s certified quality management system ensures products are manufactured to the highest quality standard. In the unlikely event of a warranty claim deemed
necessary, please contact the trade dealer, installer or distributor who supplied the product.
To enable a claim to be efficiently processed with no delay you should provide the following information:
• Name, address and contact telephone number.
• Proof of purchase and date of purchase, along with registration details.
• Product type, along with the product identification label.
• Description of the defect.
The dealer should then provide details of the claim, together with the registration certificate provided with the product and proof of purchase to JDUK Door Systems. An
assessment of the claim will take place which could mean JDUK Door Systems may need to come and inspect the product/products in-situ. In the event that there is no
legitimate claim under the warranty terms specified you may be liable for the costs of the visit. It is essential that you take note of the care and usage instructions provided with
the door and that the instructions are followed throughout the lifetime of the product.
Warranty requirements:-
• The installation is to be performed by qualified personnel authorised by the Manufacturer or an official representative of the Manufacturer in compliance with the installation
guide, information about the organisation that performed the installation, is to be specified in the registration certificate;
• The rules of operation and maintenance of the product specified in the operating manual are to be observed;
• Service maintenance is to be scheduled annually to the maintenance regulation and conducted respectively. Each planned service, maintenance activity should be logged in
the Warranty card.
• Warranty repairs are carried out only when the original registration certificate is available;
Warranty periods:-
• 10 year warranty from the date of purchase covering the safe and reliable operation of the product;
• 10 year warranty covering perforating corrosion of sectional door panels, rust penetration from inside to out.
• 5 year warranty for doors in general and their separate elements, such as cables, roller brackets, rollers, torsion shaft assemblies, sealing inserts and other elements of the
door product;
• 18 month warranty on paint coating, covering paint adhesion, peeling and blistering. Assessment of paint coating is carried out according to guidelines QUALICOAT an
QUALISTEELCOAT.
• 5 year warranty for the Metro operator, which includes the motor; 2 year warranty on radio equipment and accessories, there is no warranty on consumables (e.g. fuses,
batteries, bulbs etc.)
• 7 year warranty for the Avanti operator, which includes the motor; 2 year warranty on radio equipment and accessories, there is no warranty on consumables (e.g. fuses,
batteries, bulbs etc.)
Warranty does not cover:-
• Mechanical damage due to improper transport or door installation;
• When the faults or defects are caused by external influence (fire, water, salts, acids, alkalis, mortars and sealants, force majeure and abnormal weather conditions);
• Swarf filings or other airborne particles, rusting or staining the panel which are not considered as corrosion are not covered.
• Normal wear and tear;
• Colour fade and colour deterioration;
• Doors installed within 500 meters from the coastline are excluded from the corrosion warranty;
• Unauthorized changes to the product or product design;
• Improper operation;
• When components not recommended by the Manufacturer are used for installation or repair;
• If the product number has been removed or changed;
• If the original registration certificate is not available or has been incorrectly filled out;
• If the fault is due to improper repair or service;
• Faults which are the result of failing to comply with the installation manual;
• In case of failing to operate the product in accordance with its intended purpose (e.g., when installing the garage doors in the industrial premises; when installing the door in
regions with high humidity and/or corrosive environment);
• Continuous operation of a defective product;
Steel door panels:-
Minor scratches and scuffs are not covered under warranty and should be repaired immediately, to prevent corrosion and deterioration of the door panel, corrosive substances
such as acids, alkalines, salts, mortars etc should be cleaned from the door panels immediately to eliminate deterioration of the finish.